Hooray for Barron’s good customer service!
I love it when any business has good customer service. I firmly believe that good customer service is the most important thing that any company can instill in its employees and provide to its customers. That’s why I was thrilled at the experience I had with Barron’s this week.
A couple months back, I bought a book for Nate called Charlie Car. It’s a little board book in the shape of a car and Nate is just crazy about it. About a month ago, Charlie Car’s binding completely disintegrated, leaving our house strewn with Charlie pages. The book was only $4.95, but I was still annoyed.
So this week I went to the Barron’s web site and used the contact form to let them know what happened. Within the half hour, I had an email response PLUS a follow up phone call saying they were sending Nate a new book. Very awesome! I wish I could say that I was only ever going to by books from Barron’s ever again, but that just isn’t feasible. But they will always have a special place in my heart.
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catbird :: Mar.10.2005 :: customer service :: No Comments »