catbird’s world

Okay, I was really super pissed when my new Keens finally arrived from LL Bean with two right shoes. Returning mail order stuff is a pain in the neck. I called to make sure I would send everything back correctly and, what do you know, when they heard the problem, they offered to send me out a new pair that I’ll have by the end of the week. Then I can send back my two rights with a prepaid shipping label. Plus the customer service people were very personable. Thanks LL Bean. It’s still a bummer, but you made as painless as possible. What more could I ask for, except maybe, better QA.

catbird :: Nov.26.2007 :: customer service :: Comments Off

When I was little, Mom always let me lick the beaters and taste the cookie dough. (Not to mention all the raw pasta dough I ate.) Yum! When I make cookies with my kids, they never get a taste of anything with raw eggs in it. Oh the delights they are missing out on! The sugar cookie dough that tastes like solid, crunchy vanilla ice cream; the chocolaty brownie batter; the sweet chocolate chip cookie dough the, well, doughy pasta dough…. In this case, ignorance (of salmonella) really would be bliss.

catbird :: Nov.26.2007 :: mommyhood :: Comments Off

While our house isn’t super old, our plumbing certainly isn’t new. When flushing gDiapers, we noticed that the recommended “swish once” method left our poor toilet struggling, leading to frequent multiple flushes.

One day, just by accident, I realized that if I keep swishing in the opposite direction of the water flow for most of the flush, everything goes down without a problem. Now I do that every time and multiple flushes have become a rarity. (As an added bonus for our poor old plumbing, now that we have a composter, we can compost the pee diapers when they start to pile up.)

catbird :: Nov.13.2007 :: green, mommyhood :: Comments Off

I was super disappointed when the hub caps kept falling off our Radio Flyer Pathfinder wagon, mostly because when the hubcap falls off, the wheel falls off, which makes it a bit hard to pull two kids. I went to the Radio Flyer web site and completed the “request parts” form. Although I didn’t get a confirmation and had to call to follow up after a week, I was totally impressed and happy to hear that four new hub caps had already been shipped out to us, no questions asked.

I love good customer service.

catbird :: Nov.13.2007 :: customer service :: Comments Off