Thanks, LL Bean (I love good customer service.)
Okay, I was really super pissed when my new Keens finally arrived from LL Bean with two right shoes. Returning mail order stuff is a pain in the neck. I called to make sure I would send everything back correctly and, what do you know, when they heard the problem, they offered to send me out a new pair that I’ll have by the end of the week. Then I can send back my two rights with a prepaid shipping label. Plus the customer service people were very personable. Thanks LL Bean. It’s still a bummer, but you made as painless as possible. What more could I ask for, except maybe, better QA.
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catbird :: Nov.26.2007 :: customer service :: No Comments »