Thanks, LL Bean (I love good customer service.)
Okay, I was really super pissed when my new Keens finally arrived from LL Bean with two right shoes. Returning mail order stuff is a pain in the neck. I called to make sure I would send everything back correctly and, what do you know, when they heard the problem, they offered to send me out a new pair that I’ll have by the end of the week. Then I can send back my two rights with a prepaid shipping label. Plus the customer service people were very personable. Thanks LL Bean. It’s still a bummer, but you made as painless as possible. What more could I ask for, except maybe, better QA.
Related Posts
- Hooray for good customer service! -- I love it when any business has good...
- Radio Flyer rocks -- I was super disappointed when the hub...
- Born: Comfortable shoes, crappy customer service. -- I bought Steve a pair of Born shoes...
- Lead Paint Toy Recalls -- Kudos to RC2 for the handling of the...
- animal rights bull -- Last night we were watching a rerun of...
- Born… again -- Steve's Born replacement shoes have...