Meccano Erector Set replacement parts
We just received our replacement parts for Nate’s Build and Play erector set — all the way from Hong Kong, no less. It cost Meccano $3 in postage to send us four screws… but now we can once again build all the vehicles. Huzzah! (said with just a smidge of sarcasm.)
Meccano was prompt and courteous in their service, which is a refreshing change from Nikko America, which was their previous distributor. I tried to get replacement screws from Nikko America in August of 2008, but I eceived no reply to my email. In November 2008 I tried again, this time calling the Nikko America number on the box. The number didn’t work. My third try, also in November, was another email to Nikko Ameica. This time I got a reply:
As of July 1st, Nikko America is no longer Distributor for Erector sets. Unfortunately we were not given any new information from Meccano as to whom their new distributor would be. We apologize for the inconvenience that this may have caused.
But a few weeks ago I caught a lucky break. A local toy store started carrying the Build and Play sets. I looked on the new box and saw the Meccano URL. I’m not sure why I didn’t go directly to Meccano earlier. I can only think that I tried, but was somehow flummoxed.
Regardless, my email to Meccano was answered within 24 hours and our replacement parts arrived a week later.
Thanks Meccano for your excellent customer service… once I found you, that is.
UPDATE:
I believe Schylling is the US distributer for Meccano. I emailed info at schylling dot com and the very helpful person from Schylling who emailed me back was linda at schylling dot com.
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catbird :: May.23.2009 :: customer service :: No Comments »